SolutionBased, Inc.
Shipping Policy
Effective Date: October 27, 2026
Thank you for choosing SolutionBased. We are committed to providing reliable and efficient shipping services to ensure your products arrive safely and promptly. Please review our shipping policy before placing your order.
1. Free Shipping
SolutionBased offers free standard ground shipping on eligible products purchased through our website and delivered within the contiguous 48 United States.
The following exclusions apply:
- Bathlyft units
- Parts and accessories
- Orders shipped to Alaska, Hawaii, U.S. territories, or international destinations
- Expedited shipping and special delivery services
- Wholesale and distributor orders, which are subject to separately negotiated shipping terms
ShowerGlyde units qualify for free standard ground shipping within the contiguous 48 United States.
Free shipping applies to standard delivery only. SolutionBased reserves the right to select the shipping carrier and shipping method.
Any applicable shipping charges will be disclosed before an order is finalized.
2. International Shipping - CANADA ONLY
International orders are subject to shipping charges based on destination, shipment weight, dimensions, and shipping method.
International customers are responsible for all applicable customs duties, import taxes, brokerage fees, and other government-imposed charges unless otherwise agreed in writing.
Customers are responsible for ensuring that purchased products may legally be imported into their destination country.
Additional charges resulting from customs delays, refused shipments, or incomplete import documentation may apply, subject to applicable law.
3. Shipping Charges for Bathlyft Units, Parts, and Accessories
Shipping charges apply to all purchases of Bathlyft, All Parts, and All Accessories, regardless of destination.
Shipping fees are calculated based on shipment weight, dimensions, destination, and shipping method.
Any applicable shipping charges will be disclosed before the order is finalized.
Replacement parts provided under an applicable product warranty will be handled according to the warranty terms and applicable law.
4. Shipping Methods and Delivery Times
SolutionBased uses established shipping carriers, including parcel delivery services and freight carriers, depending on the size and quantity of products ordered.
Delivery times vary based on destination, product availability, and carrier schedules.
All delivery dates are estimates and are not guaranteed unless expressly confirmed in writing.
Once an order has shipped, tracking information will be provided when available.
SolutionBased is not responsible for delays caused by circumstances beyond its reasonable control, including carrier disruptions, severe weather, or transportation interruptions. This provision does not limit any cancellation, refund, or other rights provided under applicable law.
5. Order Processing Time
Orders for in-stock products are typically processed and shipped within one business day, excluding weekends and recognized holidays.
Orders received after the daily processing cutoff may be processed on the following business day.
Processing times may be extended due to inventory availability, order verification, high order volumes, holidays, or unforeseen operational circumstances.
Customers will be notified of material shipping delays and provided applicable options in accordance with relevant consumer protection requirements.
6. Shipping Address and Delivery Information
Customers are responsible for providing complete and accurate shipping information at the time of purchase.
Incorrect or incomplete shipping information may result in delivery delays or additional carrier charges.
If a shipment requires address correction, rerouting, or reshipment due to customer-provided information, the customer may be responsible for reasonable additional charges.
Customers should contact SolutionBased immediately if an address correction is needed. Address changes cannot be guaranteed once an order has shipped.
7. Freight and Palletized Shipments (LTL)- NOT INCLUDED IN FREE SHIPPING
Large or bulk orders may be shipped using Less-Than-Truckload (LTL) freight carriers or palletized transportation.
Unless otherwise agreed in writing:
- Freight delivery is generally curbside or to a commercially accessible receiving location, as determined by the applicable carrier service.
- Customers are responsible for arranging appropriate personnel and equipment to receive and unload freight shipments when required.
- Liftgate services, inside delivery, residential delivery surcharges, appointment delivery, and other special services may result in additional charges.
- Customers must disclose any special delivery requirements before shipment so appropriate arrangements can be made.
Freight Inspection and Damage Reporting
Customers receiving freight shipments should inspect the exterior packaging, pallet, and visible product condition before signing the carrier's delivery receipt.
Any visible damage, shortages, or irregularities should be documented on the delivery receipt whenever possible.
If damage is discovered after delivery, customers should notify SolutionBased promptly and retain the original packaging and materials when reasonably possible.
SolutionBased requests that freight damage or shortages be reported within five business days of delivery to facilitate carrier claims.
Failure to report damage within this requested timeframe does not eliminate any rights or remedies available under applicable law or an applicable written agreement.
For wholesale freight shipments, claims procedures, risk of loss, and responsibility for transportation costs will be governed by the applicable dealer agreement, accepted quotation, or written shipping terms.
8. Shipping Restrictions and Special Delivery Services
SolutionBased does not currently ship to P.O. boxes or APO/FPO addresses.
Certain products may be subject to shipping restrictions based on dimensions, weight, carrier requirements, or applicable regulations.
Special delivery services, including expedited delivery, liftgate service, inside delivery, or other requested accommodations, may incur additional charges.
Any applicable charges will be disclosed before the customer agrees to the service.
9. Damaged, Missing, or Incorrect Shipments
Customers are encouraged to inspect shipments promptly upon receipt.
If an order arrives damaged, contains incorrect merchandise, or is missing items, please contact SolutionBased as soon as reasonably possible.
We request that customers report shipping damage or order discrepancies within five business days of delivery whenever possible.
To assist with the resolution process, please provide:
- Order number and contact information
- Description of the damage, missing items, or discrepancy
- Photographs of the affected product and packaging, if available
Customers should retain damaged products and original packaging until further instructions are provided, when reasonably possible.
SolutionBased will investigate reported issues and coordinate an appropriate resolution, which may include replacement, repair, or refund, as applicable.
Failure to notify SolutionBased within the requested reporting period does not waive any rights provided under applicable law.
10. Lost or Undelivered Packages
If tracking information indicates that an order was delivered but the customer has not received it, the customer should notify SolutionBased promptly.
SolutionBased may initiate an investigation with the shipping carrier to determine the shipment's status.
Upon completion of the investigation, SolutionBased will determine the appropriate resolution based on the circumstances and applicable legal requirements.
11. Refused Deliveries and Returned Shipments
Customers who refuse delivery without a valid reason, provide incorrect shipping information, or fail to accept delivery after reasonable carrier attempts may be responsible for additional shipping, return freight, storage, or reshipment charges.
Any charges assessed will be reasonable, supported by the circumstances, and consistent with the applicable order terms and law.
These charges will not apply when a shipment is refused due to damaged, defective, or incorrectly shipped merchandise, or where otherwise prohibited by law.
12. Wholesale and Distributor Orders
Wholesale and distributor purchases are subject to separately negotiated shipping arrangements, freight charges, minimum order requirements, and delivery terms.
Unless expressly agreed in writing, promotional or complimentary shipping offers advertised on the SolutionBased retail website do not apply to wholesale or distributor orders.
Shipping responsibilities, freight charges, risk of loss, and claims procedures for wholesale transactions will be governed by the applicable dealer agreement, written quotation, or accepted order terms.
13. Returns and Exchanges
For information regarding product returns, exchanges, refunds, and applicable conditions, please refer to our separate Returns and Exchanges Policy.
Nothing in this Shipping Policy limits customer rights regarding damaged, defective, or incorrectly supplied products under applicable law.
14. Contact Information
For questions regarding shipping, delivery, or order status, please contact:
SolutionBased, Inc.
Email: info@sb.care
Phone: 1-800-337-6660
Website: www.sb.care
15. Policy Updates
SolutionBased reserves the right to modify or update this Shipping Policy periodically to reflect changes in business operations, shipping services, or applicable legal requirements.
Updated policies will be published on our website and will apply to orders placed after the effective date of the revised policy, unless otherwise required by law.
By placing an order with SolutionBased, customers acknowledge the shipping terms presented at the time of purchase, subject to applicable consumer protection laws.