Return Policy

At SolutionBased, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward return policy to facilitate a smooth and convenient return process.

Open box sales are final - No returns

1. Return Period:

SolutionBased products have a 30-day return policy starting from the date of delivery. The purchase must be within this timeframe to be eligible for a return.

2. Return Requirements:

To initiate a return, please ensure that the following conditions are met:

• The product must be in its original condition, undamaged, and free from any signs of wear or usage.
• The product must be returned in its original packaging.

3. Customer Responsibility:

The customer is responsible for arranging and covering the cost of shipping the product back to our designated return address. We recommend using a reliable shipping service with tracking capabilities to ensure safe delivery.

12405 Montague St.  Pacoima, CA 91331

4. Restocking Fee:

In some cases, a restocking fee may apply if the returned product is not in its original packaging or if any part of the product is missing or damaged. The restocking fee will be assessed based on the condition of the returned item and deducted from the refund amount.

5. Return Merchandise Authorization (RMA):

To initiate the return process, customers must obtain a Return Merchandise Authorization (RMA) number from our customer support team. This RMA number serves as a reference and ensures proper tracking and processing of the return. Please contact our customer support team to obtain your RMA number before shipping the product back.

Refund Processing:

Once the returned product is received and inspected by our team, we will process the refund within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's processing timelines.

Please note that this return policy applies to purchases made directly from www.SolutionBased.com If you purchased the product through an authorized retailer or distributor, their specific return policy may apply, and you should refer to their terms and conditions.

For any further questions, clarification, or assistance with the return process, please reach out to our customer support team by email: info@SolutionBased.com or call (877)769-2833, and we will be more than happy to assist you.

Thank you for choosing SolutionBased. We appreciate your trust in our products, and we are committed to providing exceptional customer service throughout your return experience.