Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.solutionbased.com 

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@solutionbased.com or by mail using the details provided below:

SolutionBased Inc, 12405 Montague St, Pacoima CA 91331, United States

CALIFORNIA PRIVACY POLICY 

THIS CALIFORNIA PRIVACY POLICY IS IN ADDITION TO OUR PRIVACY POLICY AS AVAILABLE ON OUR WEBSITE. NOTHING CONTAINED MEANS THAT OUR PRIVACY POLICY IS LIMITED BY THIS CALIFORNIA PRIVACY POLICY. 

ON NOVEMBER 3, 2020, THE VOTERS OF CALIFORNIA ADOPTED PROPOSITION 24. PROPOSITION 24 AMENDS THE CALIFORNIA CONSUMER PRIVACY ACT (AS DISCUSSED BELOW) IN VARIOUS AND SIGNIFICANT WAYS. WITH CERTAIN EXCEPTIONS, THE AMENDMENTS TO THE CALIFORNIA CONSUMER PRIVACY ACT ARE EFFECTIVE ON JANUARY 1, 2023. THIS CALIFORNIA PRIVACY POLICY IS WRITTEN WITH REFERENCE TO THE CALIFORNIA CONSUMER PRIVACY ACT AS IT CURRENTLY EXISTS WITHOUT REGARD TO THE AMENDMENTS TO THE CALIFORNIA CONSUMER PRIVACY ACT WHICH WERE MADE AS A RESULT OF THE PASSAGE OF PROPOSITION 24.  

  1. CERTAIN DEFINITIONS. 

Certain terms that are used in this California Privacy Policy are defined below.   

“Our” is a reference to something which belongs or refers to us. 

“Product” means each product which is available for purchase at any time on the Website, including any product which is not currently described on the Website. 

“Products” is a reference to more than one Products, and includes all of the Products available for purchase at any time on the Website, including any product which is not currently described on the Website. 

“Site”, Sites, or “Website” means any website maintained or controlled by us even if such Website is not specifically named in this California Privacy Policy.  

“Us” means SolutionBased Inc., a California Corporation. 

“We” means SolutionBased Inc., a California Corporation. 

“You” means the person who is accessing or using the Website. 

“Your” is a reference to something which belongs or refers to you. 

  1. CALIFORNIA “SHINE THE LIGHT” LAW.  

If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties.

  

California law gives you the right to send us a written request, at the designated address below or by e-mail at info@solutionbased.com to receive the following information: 

  1. The categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year. 
  2. The names and addresses of the third parties that received that information, and in this regard if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed. 

We may provide this information in a standard format that is not specific to you. The mailing address for these requests is: 

SolutionBased Inc. 

12405 Montague Street 

Pacoima, CA 91331 

  1. THE CALIFORNIA CONSUMER PROTECTION ACT. 
  2. Introduction. 

Effective on January 1, 2020, the California Consumer Protection Act (the “CCPA”) provides certain protections and rights for residents of California who use the Site.  Such protections and rights are discussed in more detail under Paragraph C. below. 

  1. Certain Definitions Under the CCPA. 

The CCPA set forth at length various definitions and concepts which are necessary to understand and interpret the CCPA. 

FOR CONVENIENCE, SET FORTH BELOW IS A DISCUSSION OF A FEW OF THE DEFINITIONS AND CONCEPTS WHICH USEFUL TO AN UNDERSTANDING OF THIS CALIFORNIA PRIVACY POLICY. THIS IS PROVIDED AS A CONVENIENCE AND DOES NOT CONSTITUTE LEGAL ADVICE OR A COMPLETE ANALYSIS OR EXAMINATION OF THE CCPA. THE DEFINITIONS DISCUSSED BELOW ARE OFTEN IN SUMMARY FORM AND ARE THEREFORE LESS EXTENSIVE THAN AS SET FORTH IN THE CCPA. CHANGES TO ACTUAL DEFINITIONS SET FORTH IN THE CCPA MAY BE MADE BY THE CALIFORNIA LEGISLATURE WITHOUT NECESSARILY BEING REFLECTED BELOW AND WE ARE NOT PROMISING OR ENSURING THAT ANY SUCH CHANGES WILL BE SO REFLECTED. 

(1) “Personal Information”. Personal Information is broadly defined to include various information including a non-exhaustive list of the categories which constitute Personal Information. This definition is followed by definition of what does not constitute Personal Information.  

The introductory language to the definition of Personal Information reads as follows: 

“Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household”.    

This definition is followed by a number of examples of what does not constitute Personal Information including information which is “publicly available” and consumer information which is “Deidentified” (discussed immediately below). 

(2) “Deidentifed”. Deidentified means information that cannot reasonably identify, relate to, described, be capable of being associated with, or be linked, directly or indirectly, with a particular person or household, so long as, among other things, we employ certain safeguards to prohibit or prevent such deidentified information form becoming associated with a particular person or household or released. 

(3) “Sell”. Under the CCPA, “sell” is broadly defined to include activities which are not merely sale for money of Personal Information.  

The relevant language reads as follows: 

“Sell”, "selling," "sale," or "sold," means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to another business or a third party for monetary or other valuable consideration.” 

This definition is followed by a number of examples of when a business does not sell Personal Information, including in the case where a business is “uses or shares with a “service provider” (discussed below) personal information of a consumer that is necessary to perform a business purpose” if various conditions are met. 

(4) “Service Provider”. Under the CCPA, a Service Provider is broadly defined to include any business which receives Personal Information from us for a business purpose pursuant to a written contract between us and the Service Provider provided that such written contract contains various protections regarding the use of the Personal Information by the Service Provider. 

To the extent that we have a relationship a Service Provider this is discussed below under the heading “Service Provider”. 

  1. Your Rights Under the CCPA. 

The CCPA provides you with the following rights: 

(1) Your right to know, upon your request, what Personal Information we have collected about you, from where such Personal Information was obtained, what such information is being used for, whether such information is being disclosed or sold, and to whom such information is being disclosed or sold. This right applies without regard to whether or not we sell your personal information for money to a third party. 

THE PERSONAL INFORMATION WHICH WE DO COLLECT IS DISCUSSED IN OUR PRIVACY POLICY AS AVAILABLE ON OUR WEBSITE. 

(2) Your right, upon request, to instruct us to not sell your personal information to third parties. In this regard, for persons who are under 16 years old, such person’s personal information cannot be sold unless (i) in the case of a person who over the age of 13 but under the age of 16, such person or such person’s parent or guardian elects to “opt-in” - permit - such sale or (ii) in the case where such person is under the age of 13, such person’s parent or guardian elects to “opt-in” - permit - such sale. 

We do not “sell” your information in the sense of selling your information to a third party in exchange for money for such information.  

(3) Your right, by request, to have us delete your personal information, subject to certain exceptions. 

(4) Your right to receive equal service and pricing from us, even if you exercise your rights under the CCPA.

 

  1. Requests For Deletion Of Personal Information. 

Under the CCPA, you may submit your request that we delete any personal information which we have collected.  

  1. Requests For Disclosure. 

Under the CCPA, you may submit your request that we disclose to you all of the following information: 

(1) The categories of personal information which we have collected from you. 

(2) The categories of sources from which personal is collected. 

(3) The business or commercial purpose for collecting such personal information. 

(4) The categories of third parties with whom we share such personal information. 

(5) The specific pieces of personal information which we have collected about you.  

  1. Requests Not To Sell. 

Under the CCPA, you may submit your request that we not sell (which includes the disclosure of) any of your personal information. This is known as the request to “opt-out”. 

  1. How To Make A Request. 

The one or more requests that you can make to us (as discussed immediately above) can be made in one of several ways: 

(1) If the request is the request to “opt-out”, you can make such request in any one or more of the following ways: 

DESCRIPTION 

There is a link on the Site titled “Do Not Sell My 

Personal Information” which you can use. 

DESCRIPTION 

You can complete the “Do Not Sell My Personal 

Information” form which is available on our Site and submit the form through the Site.  

You can complete the “Do Not Sell My Personal 

Information” form which is available on our Site and mail the completed form to: 

SolutionBased Inc. 

12405 Montague Street 

Pacoima, CA 91331 

You can make your request by e-mail using the following e-mail address: info@solutionbased.com 

You can make your request by calling our toll-free number: 1-800-337-6660 

(2) For any other request - which is not a request to “opt-out” - you can make such request in any one or more of the following ways:  

DESCRIPTION 

You can make your request by e-mail using the following e-mail address: info@solutionbased.com 

You can make your request by calling our toll-free number: 1-800-337-6660 

  1. Verification Of Your Request. 

If you make a request for the deletion of your Personal Information and/or a request to know the Personal Information which we have collected, we will contract you to verify that you are in fact the person who made such request. If we cannot verify your identity, we will be unable to comply with your request. 

  1. No Discrimination. 

Your exercise of any of your rights under the CCPA will not affect or diminish the manner in which we interact with you or the availability of the Services provided to you, or the quality of the Services to you.

 

  1. SERVICE PROVIDERS. 
  2. We have a relationship with Affirm, Inc., a Delaware corporation, which has one or more affiliates. As used herein, the term “Affirm” means Affirm, Inc. and each affiliate of Affirm, Inc. which is involved in any manner in providing loans. 
  3. Affirm is a financing company. At the time when you purchase one or more of the Products, your are given the option to pay the purchase price over time by agreeing to the financing terms offered by Affirm. YOU ARE NOT REQUIRED OR ENCOURAGED TO USE THE SERVICES AFFORDED BY AFFIRM. The foregoing financing option does not apply to Products which are located under the Tab “Other” (See Section 5 of the “Terms Of Use” as available on the Site).  

A detailed description of the procedure for your engaging the services of Affirm and the information which is obtained by Affirm if you so engage the services of Affirm is set forth in Section 2 of our Privacy Policy. PLEASE REFER TO AND READ SECTION 2 OF OUR PRIVACY POLICY 

  1. If you use the services offered by Affirm under the CCPA we are deemed to not “sell” your Personal Information to Affirm (as the Service Provider) so long as there is a written contract between us and such Service Provider which, among other things, provides that such Service Provider (i) is not to sell your Personal Information, (ii) is not to retain, use, or disclose your Personal information for any purpose other than for the specific purpose of performing the services specified in the contract between such Service Provider and us, including retaining, using, or disclosing the personal information for a commercial purpose other than providing the services specified in such contract and (iii) such Service Provider is expressly prohibited from retaining, using, or disclosing the Personal Information outside of the direct business relationship between such Service Provider and us.  
  2. By necessity, if you use the services offered by Affirm you will be required to provide Personal Information to such Service Provider in order for the Service Provider to fulfill your financing request. Such Personal Information will include your credit card information. 
  3. WE CANNOT GUARANTEE THAT THE SERVICE PROVIDER WILL AGREE TO THE TERMS OUTLINED ABOVE SUCH THAT THERE WOULD BE NO “SALE” OF YOUR PERSONAL INFORMATION TO SUCH SERVICE PROVIDER. IN SUCH EVENT, IF SUCH TERMS OUTLINED ABOVE ARE AGREED TO BY SUCH SERVICE PROVIDER, WE CANNOT GUARANTEE OR ASSURE THAT ANY SUCH SERVICE PROVIDER WILL PROPERLY ADHERE TO THE TERMS OF THE CONTRACT BETWEEN SUCH SERVICE PROVIDER AND US, AND THEREFORE, WE CANNOT GUARANTEE OR ASSURE THAT YOUR PERSONAL INFORMATION WILL NOT BE DISCLOSED TO ANOTHER THIRD PERSON OR MISUSED IN SOME MANNER.
  4. UPDATES. 

At the end of this California Privacy Policy there is a "Last Updated" reference which sets forth the date when this California Privacy Policy was last revised. Any changes will become effective when we post the revised California Privacy Policy. Your use of the Site following these changes means that you accept the revised California Privacy Policy. 

  1. CONTACT US. 

The site is owned and operated by SolutionBased Inc.. If you have any questions with respect to this California Privacy Policy, please email us at info@solutionbased.com. The procedure for making requests to us pursuant to the CCPA is set forth in Section 4 of this California Privacy Policy.  

  1. APPLICABILITY OF CCPA. 

The CCPA sets forth various tests regarding whether a “business” is subject to the CCPA. We are proceeding on the assumption that the CCPA applies to us, but the posting of this California Privacy Policy does not determine whether the CCPA applies to us.  

Last Updated: April , 2021. 

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