My wife and I purchased the Shower Buddy Chair back in February 2023 for my brother-in-law to be used in his assisted living facility. His Care-Takers love using this chair because it's easy for them to care for my brother-in-law. It glides, maneuvers and pivots with ease. We hear nothing but positive comments from the Caretakers. However, about a week and a half ago, one of the Caretakers advised of difficulty maneuvering the chair due to a defective wheel. My wife and I contacted the company, "Solution Based" and informed them of this issue. Their Customer Service department was both sincere and understanding of our problem. Israel (Customer Service Rep) immediately shipped us a new wheel of which my wife and I received it in four (4) days' time. Excellent!!!
In these days, it is difficult enough to find a good product, but when the product is backed by a solid company with prompt, genuine customer service...then Buddy, you found a winner. Solution Based firmly stands behind their product. By-the-way, we do not work for this company nor were we paid for this review. This is a truthful review based on our experience with the product and company.
