We are trying to find a good shower/commode chair for the elderly, went through a few options before ordering this one (Shower Buddy Lite Shower Chair). Generally well made (solid frame, slimmer than most other shower chairs, comfortable seating). What made it unworkable for us were the wheels - cheap plastic, hard to roll, and most of all, attached to the frame at an angle, which makes it very hard to turn. Practically impossible to rotate the chair in a tight space (bathroom, shower).
Surprisingly, the request for the return was denied ("Reason for the closure of your request: Health and Personal Care products (cholesterol monitors, glucose monitors, fragrances, thermometry, etc.) cannot be returned"). While the product description states "Return policy: Eligible for Return, Refund or Replacement within 30 days of receipt". Obviously outsourced customer support.
One star for the quality of both product and customer service.

Best shower chair in the world. Bought this for our facility. It has great wheels. Not like the others!

I had an issue with my ShowerBuddy and contacted the company. They were very helpful and took care of my needs. I recommend ShowerBuddy.

Well built, easy to assemble, but very pricey comparatively.

I bought this chair to reduce the number of transitions for my wife. Before I received the chair I would transition her from her recliner to her wheelchair, take her to the bathroom and then transition her to the potty chair. Now I just transition her to the new chair and roll her to the bathroom. Mission complete. Really like and recommend the Buddy Lite.